Shipping Policy
A legal disclaimer
At LaLunaDevi.com, we strive to ensure customer satisfaction. Please review our return and refund policy below.
Eligibility for Returns
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Items must be returned within 14 of delivery.
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Products must be unused, in original packaging, and include proof of purchase.
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Certain items such as [list non-returnable items, e.g., personalized or perishable goods] are non-returnable.
How to Initiate a Return
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Email us at Daniella@lalunadevi.com with your order number and reason for return.
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We will provide return instructions and shipping details.
Refund Process
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Refunds will be issued to the original payment method within 7 after we receive and inspect the return.
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Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
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If you receive a defective or incorrect item, contact us for a replacement.
Late or Missing Refunds
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If you haven’t received a refund after [X days], check with your bank before contacting us.
Changes to Returns Policy
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We reserve the right to modify this policy at any time.